Refund policy

RETURN AND REFUND POLICY

At Minimal Paris, your satisfaction is our priority. If your order is not right for you, you have 30 days after delivery to request a return.

Limited Lifetime Warranty

Every Minimal Paris product is covered against manufacturing defects for the lifetime of its original owner, while they own the product. This warranty is separate from our 30-day return policy and continues after the return period ends.

If a manufacturing defect appears at any time, email contact@minimal-paris.com with your order number and clear photos of the issue. We will repair or replace the defective product free of charge. If repair or replacement is not available, we will refund its purchase price. We cover the return shipping costs for an approved manufacturing defect.

This warranty does not cover normal wear and tear, accidental damage, misuse, unauthorized modifications, loss or theft. Proof of purchase is required. This warranty gives you specific legal rights, and you may also have other rights that vary by state or country.

Return conditions

To be eligible for a refund, the item must be unused, unworn and in its original condition. It must be returned in its original packaging with all included accessories. Proof of purchase (order number or confirmation email) is required.

⚠️ Wallets with custom engraving are not eligible for returns or refunds.
⚠️ Returns that have not been approved in advance by our customer service team will not be accepted.

How to return an item

Contact our customer service team at contact@minimal-paris.com with your order number and the reason for your return. Once your request is approved (within 24 business hours), we will send you all the instructions you need, including the return address. Returns must be shipped with a tracking number shared with our customer service team. Any package sent back without prior approval will be refused and will not be refunded. Return shipping costs are paid by the customer, unless the error is ours (defective, damaged or incorrect product).

Defective or incorrect items

If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery at contact@minimal-paris.com with clear photos of the problem and your order number. After review, we will cover the return shipping costs and offer you a replacement or a full refund, as you prefer. Please report transit damage or an incorrect item within 48 hours. Manufacturing defects reported later remain covered by our Limited Lifetime Warranty.

Exchanges

We do not offer direct exchanges. To get a different product, return your current item and place a new order once your return is accepted.

Non-returnable items

Wallets with custom engraving, sale items (unless defective) and gift cards cannot be returned.

Right of withdrawal (European Union)

Under European law, customers in the EU have a legal 14-day right of withdrawal, without having to give a reason. This right applies in addition to our 30-day return policy.

Order cancellation

Cancellation requests must be made within 4 hours of placing your order. After that, the order is sent to our warehouse and can no longer be stopped. To cancel, contact us right away at contact@minimal-paris.com with your order number. We will do our best, but cannot guarantee a cancellation after this window.

Refunds

Once we receive and inspect your return (within 2 to 3 business days), you will receive a confirmation email. If the return is approved, your refund will be issued within 5 to 10 business days to your original payment method. Depending on your bank, it may take an extra 3 to 5 days to appear. If you have not received your refund after 15 business days, contact us at contact@minimal-paris.com.

Non-refundable costs

Original shipping costs are non-refundable (unless the product is defective). Return shipping costs are paid by the customer, unless the product is defective or was shipped in error.

Policy updates

We reserve the right to change this policy at any time. Updates will be posted on our website. Placing an order means you fully accept these terms.

Questions?

Our customer service team is here for you at contact@minimal-paris.com. We reply within 24 business hours.